

At Usman Baig Fragrance, customer satisfaction is our priority. We offer an exchange policy within 15 days of purchase, subject to the conditions below.
Condition: Items must be returned in their original condition. For fragrance products, the bottle must contain at least 95% of the original product remaining. Products that are used excessively, damaged, or altered will not be eligible for exchange.
Timeframe: Exchange requests are accepted within 7–15 days from the date of purchase.
Sale Items: Products purchased on sale or at discounted prices are generally non-exchangeable.
Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, you must report it within 7 days of delivery. Please contact us immediately and provide your order details along with clear photos. Late claims may not be accepted.
An original receipt or proof of purchase is required for all exchanges.
We aim to deliver your orders safely and efficiently.
Delivery Within Pakistan: Estimated delivery time is 4–5 working days after order confirmation.
Cash on Delivery (COD): Available across Pakistan with a flat delivery charge of PKR 250.
Free Delivery: Free delivery is available on advance payment orders.
International Orders: Delivery times for international orders vary depending on the destination. Please contact us on WhatsApp before placing your order for shipping details and charges.
Please note that delivery timelines may vary due to courier delays, public holidays, or unforeseen circumstances beyond our control.