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Estimated to be delivered on 4-5 working days.
We currently ship orders across Pakistan with reliable courier partners to ensure safe and timely delivery.
Delivery Time (Pakistan): Orders are typically delivered within 4–5 working days after confirmation. Delivery times may vary due to public holidays, weather conditions, or courier delays.
Cash on Delivery (COD): COD service is available nationwide with a flat delivery charge of PKR 250.
Free Delivery: We offer free delivery on advance payment orders.
International Shipping: Delivery time and shipping charges for international orders vary depending on the destination. Please contact us on WhatsApp before placing your order for complete details.
Once your order is dispatched, you will be notified accordingly. Please ensure your shipping information is accurate to avoid delivery delays.
We offer a 30-day return policy from the date of delivery. You may return your item within 30 days, provided it meets the conditions outlined below.
Eligibility: Items must be returned in their original condition and packaging. For fragrance products, the bottle must contain at least 95% of the original product. Items that are heavily used, damaged, or altered will not qualify for a return.
Damaged or Incorrect Items: If you receive a damaged, defective, or wrong product, please report it within 7 days of delivery with clear photos for quick resolution.
Refund Process: Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. The time required for the amount to reflect in your account depends on your bank or payment provider.
Please ensure you keep your receipt or proof of purchase, as it is required for all return requests. Contact our customer support team before sending any item back for return instructions.
At Usman Baig Fragrance, customer satisfaction is our priority. We offer an exchange policy within 15 days of purchase, subject to the conditions below.
Condition: Items must be returned in their original condition. For fragrance products, the bottle must contain at least 95% of the original product remaining. Products that are used excessively, damaged, or altered will not be eligible for exchange.
Timeframe: Exchange requests are accepted within 7–15 days from the date of purchase.
Sale Items: Products purchased on sale or at discounted prices are generally non-exchangeable.
Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, you must report it within 7 days of delivery. Please contact us immediately and provide your order details along with clear photos. Late claims may not be accepted.
An original receipt or proof of purchase is required for all exchanges.
We aim to deliver your orders safely and efficiently.
Delivery Within Pakistan: Estimated delivery time is 4–5 working days after order confirmation.
Cash on Delivery (COD): Available across Pakistan with a flat delivery charge of PKR 250.
Free Delivery: Free delivery is available on advance payment orders.
International Orders: Delivery times for international orders vary depending on the destination. Please contact us on WhatsApp before placing your order for shipping details and charges.
Please note that delivery timelines may vary due to courier delays, public holidays, or unforeseen circumstances beyond our control.
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